FAQS
Out Of The Blue Amenities

RESERVATIONS AND BOOKINGS

How can I make a reservation?
You can make an on-line booking or inquiry by going directly to our Online Enquiry and Booking page to check villa availability and then by selecting either the "Book Now" or "Enquire" button on the bottom right hand side of the page. We will then immediately follow up with further details, answers to questions, as well as instructions regarding payment of the required deposit (including payment by credit card through our on-line secure link).

You can also contact us directly by phone, fax, text message or email using the contact information at the bottom of every page.

Are there any taxes or service charges added to your rooms rates or other charges?
12% VAT (Philippine Value Added Tax) is added to your accommodation charges. There is no additional service charge fee, but a tip is always welcome if you feel it is well deserved.

Must I book a minimum number of nights?
A 2 night minimum applies for standard weekend bookings and a minimum number of nights (as displayed on our Online Enquiry and Booking page) applies at peak periods such as Christmas, New Year, Chinese New Year and Easter.

What is the maximum number of people I can book in your villa?
Usually the maximum is 2 adults per bedroom, plus most rooms can accommodate an extra bed or cot for children or infants. But we understand that different groups have different needs and we will work with you to find the best combination of accommodation to meet your priorities.

ACCOMMODATION AND INCLUSIONS

Is breakfast included in your villa rates?
Yes, a full cooked breakfast in our restaurant, The Verandah, is included in the room rate, but limited to two (2) persons per bedroom for your selected villa.

Do you have WiFi and what is the cost?
Free WiFi is available throughout the resort as well as in your villa. Each villa also has its own LAN connection point.

Do you have cable TV?
We provide a free cable TV service with 60+ channels , far more than you would usually get in a metropolitan hotel. Refer to our Amenities page, or follow this link for a full list of channels.

Do you have twin share beds in your rooms?
Several of our villas offer twin-bed configurations in some rooms. Please refer to the individual villa descriptions in our Villa Comparison page. There is no extra charge for the twin bed set up.

What is the cost for an extra bed(s) or a baby cot?
An extra bed can be added to most rooms for $25 per night or $15 for children 12 years old or younger. Full cooked breakfast is included. A baby’s cot is $10 per night.

Can I bring my pet?
For the comfort of all of our guests no pets are permitted within the resort.

RESORT LOCATION AND LOCAL FACILITIES

Is Out of the Blue close to the beach?
We are just 30 meters back from Small Lalaguna Beach.

Do you have many stairs at Out of the Blue?
Our highest villas, which have spectacular views, are the equivalent of a 6 to 7 storey climb, whereas the Spa Villas are barely above sea level. Please note that the restaurant is about halfway up, and we have both an upper level and a lower level pool, so stairs are not a major issue when moving around within the resort.

How far away is Sabang?
We are about 800 meters from Sabang, which is the next beach along.

Is there good night life in Puerto Galera?
There are lots of bars, sports bars, restaurants, and discos in and around Sabang Beach, which is noted for its colorful night life..

Do you have shops nearby?
Along the beach and in Sabang there are many small stores, including a general store, fast food places, and a fresh food market.

How far away is White Beach?
White Beach is about 40 minutes away by banca (outrigger), which costs about $40 for a return trip; the boatman will wait for you.

CREDIT CARDS, CURRENCY EXCHANGE AND ATMS

Do you accept credit cards or other non-cash payments?
We accept Visa and Mastercard, Western Union and direct bank transfer. There is a 3.95% bank surcharge imposed on credit card payments.

Do you accept Paypal?
No, not at this time.

What currencies do you accept?
We prefer US or Peso, but we will accept or exchange cash in most other major currencies at the prevailing "street" exchange rate - which is better than airports or major hotels!

Can I easily exchange currency nearby?
There are several money exchanges in nearby Sabang.

Do you have ATMs in Puerto Galera?
Yes, there are two, but they are not always on-line and only P10,000 can be dispensed at a time, and a service fee is imposed depending upon the card you use. Best not to rely solely on the local ATMs.

TRANSPORTATION AND MEETING UP

How do I get from Manila to Puerto Galera and how much does it cost?
There are several options, details and costs of which can be found on the Getting Here page.

How do I go by a public boat (banca) from Batangas to Out of the Blue?
You take a banca from the Batangas Pier terminal to Sabang Beach. Ask any porter or official and they will show you where to book your ticket and direct you to the air conditioned waiting area. The first banca departs at about 7am and the last at about 4pm. The morning is usually the best time to catch a banca as they run more frequently, approximately every hour or so.

If I take a public boat from Batangas, how do I get to Out of the Blue from Sabang Beach?
Call or text us (contact numbers below) after you book your banca to Sabang and we will meet you at Sabang Pier with a small board showing your name. Let us know how many bags you have. Alternatively you can use one of the freelance porters, who would expect a tip of about P100 to carry two bags for you.

Can I drive my car to Batangas and take a private boat (banca)?
You can drive to Berberabe beach, just past Batangas, where we can have a private banca waiting for you. Ask us for directions if you need them.

Can I travel by boat after dark?
Not by public banca. Private banca is permitted, depending upon the weather conditions.

SPECIAL PACKAGES - WITH OR WITHOUT SCUBA DIVING

Can you provide me with a combined scuba and accommodation package?
Certainly, just tell us what you would like and we would be delighted to put together a diving package for you. Apart from diving, we host a lot of honeymooners, and even the occasional wedding party, presided over by the local Mayor. We also cater to gourmet food/wine weekends, corporate retreats, and tour groups.

BEST TIME OF YEAR AND OTHER ACTIVITIES

What is the best time of year to come to Puerto Galera?
The hottest period is from May to August. The coolest period is from December to February. The clearest water for diving is June to November.

What activities are available if I am not a diver?
Snorkelling, swimming, sun bathing, hiking, sailing, trekking, jet skis, golf, shooting range, massage, manicure/pedicure and other spa treatments, beach picnics or go for a run with the local chapter of the hash house harriers. You could also try relaxing, if time permits, and let our staff serve you breakfast in your room, cocktails by the pool, or the many other diversions available without leaving the resort . Please see our Activities page for further information.

HEALTH AND SAFETY

Are medical facilities and medical supplies available in Puerto Galera?
Yes, there are medical clinics nearby in Sabang and in the main town area of Puerto Galera and most medications can be purchased at the local medical dispensaries. A good local dentist is also available.

Is Malaria a problem in Puerto Galera?
We do not have a malaria problem in or near Puerto Galera; in fact the Philippines has suffered much less than most other nations in the region from any of the epidemics which have occurred in the past two decades - including the global financial crisis!

Is there terrorist activity near Puerto Galera?
No, terrorist activity is largely confined to a small region in the south, a great distance from Puerto Galera. In fact, the Puerto Galera area is much safer than most capital cities anywhere in the world!

CANCELLATION POLICY

What is your cancellation policy?

Our standard cancellation policy is as follows:

If cancelled more than 30 days before arrival date, 75% of the deposit may be re-used on a replacement booking.
If cancelled more than 14 days before arrival date, 50% of the deposit may be re-used on a replacement booking.
If cancelled more than 7 days before arrival date, 25% of the deposit may be re-used on a replacement booking.
If cancelled 7 days or less before the arrival date, the full deposit amount held will be retained as a cancellation fee.
For cancellations after check-in, a cancellation fee of 75% of each cancelled night's accommodation cost will apply.

Please note that any replacement bookings as per above made must be within 6 months of the original arrival date.

Cancellations due to severe weather conditions preventing travel to the Philippines or Puerto Galera are always treated specially with a cancellation credit of 100% normally being provided.

USEFUL LINKS

WOW Philippines
Official Government Tourism site with comprehensive tourist information and links


Traveling in the Philippines
Philippine Hotels, Dive Shops, Airlines, Shipping Lines and much, much more


Philippines Travel GuideAre you ready to discover over 7,100 tropical islands? Philippines Travel Guide will take you there and guide you from first hand experience


Action DiversDive in and discover why discerning scuba divers choose Action Divers for the very best in world-class Philippines scuba diving adventures


Puerto Galera Yacht Club
More information than you hoped for about Philippines sailing, dinghy sailing, windsurfing, scuba diving, snorkeling and all other water sports in the Philippines


Puerto Galera Hash House Harriers
Looking for something different to do on your vacation? Why not join the Hash House Harriers for their weekly fun run and get to see a bit of the Mindoro countryside that you would not normally experience


Puerto Galera Shooting Range
Have a blast with the Puerto Galera Range Group. It's a great way to spend an afternoon at a private and secluded shooting range

mastercard visaOUT OF THE BLUE VILLAS AND RESORT      SMALL LA LAGUNA BEACH,  PUERTO GALERA,  PHILIPPINEStripadvisor recommended
Phone: +63 (0) 43 2873357    Text: +63 (0) 920 9489400     Fax: +63 (0) 43 2873654   Email: reservations@outoftheblue.com.ph